App Support

We're here to help. Reach out to our team or browse the FAQs below for quick answers.

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Email Support

Send us a message and we'll respond within one business day.

Email Us

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Phone Support

Speak directly with our team Monday – Friday, 9 AM – 5 PM CST.

Call Us

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Report a Bug

Found an issue in one of our apps? Let us know and we'll get it fixed fast.

Report Bug

Frequently Asked Questions

How do I reset my password? ⌄

Open the app and tap Forgot Password on the login screen. Enter your registered email address and we'll send you a reset link within a few minutes. Check your spam folder if it doesn't arrive.

How do I cancel my subscription? ⌄

Subscriptions can be managed directly through the App Store or Google Play. Go to your device's subscription settings and select the Alumni Interactive app to cancel. You'll retain access until the end of your billing period. Need help? Contact us.

How do I delete my account and data? ⌄

To request account deletion and removal of your personal data, email us at dev@alumniinteractive.com with the subject line "Account Deletion Request." We'll process your request within 5 business days in accordance with our Privacy Policy.

The app isn't loading — what should I do? ⌄

Try these steps: (1) Force-close the app and reopen it. (2) Check your internet connection. (3) Update the app to the latest version from your app store. (4) Restart your device. If the issue persists, contact our support team with your device model and OS version.

I was charged but don't have access — what do I do? ⌄

First, try restoring your purchase from within the app settings. If access is still not restored, email us at dev@alumniinteractive.com with your order or receipt ID and we'll resolve it promptly.